Hospitality Team Member Level 2
Level 2
Qualifications Diploma in Health & Social Care Level 2. Knowledge Certificate in Preparing to Work in Adult and Social Care
Duration 15 months
Entry Requirements Initial assessment and diagnostic testing on English and maths will take place prior to commencement of apprenticeship
Progression Catering and Hospitality Level 3


This apprenticeship is ideal for hospitality team members who are working in establishments ranging from bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. This programme will develop a range of skills to ensure that your employees can adapt to different situations and support team members across the business.


The Hospitality Team Member apprenticeship covers the following generic skills:

  • People – apprentices will develop communication skills with colleagues and customers.
  • Business – apprentices understand the importance of food costing and yields, budgets and targets.
  • Food Safety – apprentices will develop food safety awareness.
  • Communication – apprentices will enhance their skills in a kitchen environment and understand the importance of this skills during the preparation, cooking and serving of food items.
  • Development of supervisory skills – apprentices will be given the opportunity to understand the role of a supervisory and assist in monitoring and developing standards.


Depending of the different pathways chosen, your employee can follow one of the following:

  1. Food Production – apprentices will develop their practical skills in the kitchen, improving their awareness of taste, nutrition, diets and food allergens.
  2. Food and Beverage service – apprentices will develop both practical skills and knowledge of the different service procedures.
  3. Bar service - apprentices will develop both practical skills and knowledge of bar service, depending on the establishment’s main beverage service. The three different pathways under bar service are; Wine Service, Beer/ Cask Ale and Cocktail/ Mixology.


Employer Benefits:

  • Increase profitability and productivity. Skilled and motivated apprentices can improve your company’s efficiency and profitability as they increase their expertise in their role. Your employee will need a broad range of skills to work efficiently and to help increase business productivity and profitability.
  • Gain competitive advantage. You gain advantage over your competitors through planned development of your workforce.
  • Generate new ideas. Apprentices can bring new ideas and innovation to your business as well as an energy and enthusiasm to the workplace.
  • Offer flexibility. Apprentice training is flexible, primarily delivered in the workplace, and offers minimal disruption to your business. The course has a degree of flexibility to enable the apprentice and business to choose the options to meet the demands of the organisation in technical and practical skills.
  • Motivate your workforce. Offering training to employees can ensure staff feel valued and motivated as the organisation has invested in their careers and supported their progression. This can help to improve your workforce retention and staff loyalty.
  • Skilled staff. This apprenticeship will enable your employees to learn, develop and practise the skills and systems within your organisation required for career progression whilst gaining a nationally recognised qualification.
  • Corporate social responsibility. Businesses have a social, environmental and ethical responsibility to the communities they serve. Hiring an apprentice is a cost effective and socially responsible business move which provides you with the opportunity to discover and nurture new talent.



Bury College apprenticeships are work based training programmes which are carried out in the workplace. 20% of your apprentice’s time will be dedicated to off the job training which equates to one and a half hours a day or one full day a week. Off the job activities can include:

  • Apprenticeship training
  • Coursework
  • Observing colleagues
  • Receiving mentoring
  • Teaching or learning the theory related to their roles

Functional Skills:

Functional Skills are a vital part of an apprenticeship. Functional Skills provides the essential knowledge, skills and understanding needed to operate confidently, effectively and independently. These are available at Level 1 and Level 2 and the level your employee will work towards will depend on the previous qualifications they have achieved, the results of an assessment prior to their apprenticeship and the requirements of the apprenticeship they are completing.

If your employee has not already achieved Level 2 English and maths they must study for and take the tests for Level 2 English and maths and achieve Level 1 English and maths for the Level 2 Apprenticeship.



As well as college attendance, a Bury College assessor will visit your employee on a regular basis and support them with developing their electronic portfolio which is used as evidence for their end point assessment. During these meetings observations, question and answer sessions and reviews will take place.

For further information please call: 0161 280 8650

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