M21NatHS Customer Service Apprentice
Employer Description Providing emergency plumbing and heating services across the North West
Salary £5 per hour with increase possible after 3 months of service Hours Of Work 40 hours per week, Monday-Thursday 9am-5pm and Saturday 8am-4pm
Position Type Apprentice Age Range 16+
Qualification Customer Service Practitioner Level 2 Standard. Monthly workshops for the delivery of the theory and EPA elements of the Apprenticeship. This apprenticeship may also require further college attendance to complete Functional Skills.

Vacancy Description


We are currently recruiting for an Admin Assistant position to further support our existing customer service team. Candidates must be able to demonstrate competency with all aspects of an office-based environment.


A good competency in IT is required, (particularly Excel), a strong work ethic and excellent telephone manner, when dealing with our blue-chip clients. A flexible approach is needed to deal with the daily demands of our business.



Role and Responsibilities


  • Invoicing (using Excel and Sage)
  • Booking jobs into engineer’s diaries
  • Ringing service jobs and booking appointments
  • General admin duties
  • Dealing with phone call enquires (e.g. customers chasing parts, time of visit, etc)



Qualifications and Education Requirements


Maths and English GCSE grade 4/C or equivalent is required



Preferred Skills

  • Strong IT skills (familiar with Excel)
  • Pleasant telephone manner
  • Organised


Personal Qualities

  • Strong work ethic
  • Ambitious in terms of career progression
  • Flexible approach to work


Future Prospects


There may be an opportunity for permanent employment and career progression on successful completion of the initial apprenticeship


Vacacny Code: M21NatHS




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If this is your first Apprenticeship application - to apply for this vacancy please complete the enquiry form above and attach your CV, without your CV we cannot process your application. If you do not have a CV please call  0161 280 8200 to make an appointment.

If you are already registered as an apprenticeship applicant - please email your Full Name with the Vacancy Code to admissions@burycollege.ac.uk.