M21Hive Apprentice Receptionist/Administrator
Employer Description The Hive is a forward-thinking medical practice based in Middleton. Since Dr Stockton and Dr Thompson formed their partnership in 2008 the practice has grown from caring for 1800 patients to circa 5000 patients. Known as a friendly practice with a community feel, a positive reputation has accompanied our growth in size.
Salary £4.15 per hour Hours Of Work 30 Hours Per Week
Position Type Apprentice Age Range 16+
Qualification Customer Service Practitioner Level 2 Standard. College attendance may be required for functional skills.

Vacancy Description

Oversee the smooth running of reception and the waiting room, and the efficient administration of all related processes, for example, appointment management, greeting patients, prescriptions and claims in order to support the work of the GPs. 


Role and Responsibilities

  • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Comply with all systems for data security and protection, including back-up


Qualifications and Education Requirements

 You will ideally already have achieved a minimum of 5 GCSE’ grade 4 or equivalent including Maths and English


Preferred Skills

  • Excellent written and communication skills
  • Professional telephone manner
  • Strong attention to detail
  • Respect for patient confidentiality


Personal Qualities

  • Punctual and reliable
  • Team player with a flexible approach to work
  • Enthusiastic and driven to succeed


Future Prospects

On successful completion of the apprenticeship there is likely to be an opportunity for permanent employment and career progression with this employer.


Vacancy Code: M21Hive

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If this is your first Apprenticeship application - to apply for this vacancy please complete the enquiry form above and attach your CV, without your CV we cannot process your application. If you do not have a CV please call  0161 280 8200 to make an appointment.

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