M08first Apprentice ICT Service Desk Apprentice
Employer Description We aim to be the best in the business, with an excellent team of colleagues and with customers at the heart of everything we do. Established in February 2011, FCHO is one of the largest employers in Oldham and was crowned business of the year in the 5m+ category in the Oldham Business Awards 2013. We are extremely proud of our Investors in People Gold status,our Living Wage Employer accreditation and our Investors in People Health and Wellbeing Award. We are committed to boosting the Oldham economy and providing excellent benefits for our colleagues. A future-focused and progressive not-for-profit Housing Association, we want to make Oldham a place where people are proud to live and work and currently have an exciting opportunity to join the organisation.
Salary £7.83 per hour £289.71 per week Hours Of Work 37 hours per week. This post is required to cover a rota to ensure that there is appropriate ICT support for the standard operating hours of the business which are 8am-8pm Monday – Friday, 8am-4pm Saturday and Sunday.
Position Type Apprenticeship Age Range 16+
Qualification Level 3 Advanced Apprenticeship in ICT Professional Competence, Web, Software & Telecoms. Plus Functional Skills if applicable

Vacancy Description

The main purpose of the role is to provide a first point of contact for all ICT customers within FCHO. You will be working as part of a Technical ICT team, providing an efficient and effective customer support function and providing a single point of contact for all ICT related issues and requests for FCHO colleagues.

You will receive guidance and mentoring from staff across the ICT Service.


This vacancy is restricted to candidates who live within the Borough of Oldham


Role and Responsibilities

In addition to assigning, tracking and resolving customer requests you will also carry out regular operational tasks, resolve application and infrastructure issues at 1st line and produce reports and feedback to ICT Management that will help measure and improve the performance of the ICT Service.


Qualifications and Education Requirements

Good level of numeracy and literacy.

Experience of using Microsoft applications; Word, Excel, Outlook


Preferred Skills

To be successful in this role you will need a demonstrable passion for IT, a commitment to delivering excellent customer service, great organisational skills and be a logical thinker with a keen eye for detail.


Personal Qualities

If you have a passion and commitment for delivering excellent services with leadership and enthusiasm to deliver the best experience to our customers we encourage you to apply.


We positively encourage applications from disabled people, women, young people, the LGBT community and the BME community. 


Future Prospects

Potential to progress into a permanent position on successful completion of the initial apprenticeship.




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To apply for this vacancy please complete the enquiry form above and attach your CV, without your CV we cannot process your application. If you do not have a CV please call  0161 280 8595 to make an appointment.

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