M02fair Apprentice Receptionist/ Administrative Assistant
Apprenticeship
Employer Description General medical practice servicing a population of almost 12,000 patients. Fairfax Group Practice aims to provide a caring, patient centred and efficient primary healthcare service to all registered patients.
Salary £4.50 per hour £157.50 per week Hours Of Work Monday – Friday 8.00 am and 6.30 pm
Position Type Apprenticeship Age Range 16+
Qualification Level 2 Business Administration Plus Functional Skills if applicable This is a work-based qualification although some college attendance may be required for Functional Skills.

Vacancy Description 

We are a friendly Group Practice , organised and forward thinking GP Training Practice with a great team spirit.  We have a practice list of 12,000 patients.  Our team consists of 7 doctors, plus GP trainees, 4 members of the nursing team, a practice pharmacist and 12 members of the administration team.  We are looking for an Apprentice Receptionist/ Administrative Assistant to join our current team.  As part of your training, you will gain experience in all departments, learning skills in Reception, Administration and Secretarial.  This position will provide an opportunity for you to gain knowledge of how a GP surgery works as well as gaining experience of working in a busy NHS environment.  A uniform will be provided. 

Role and Responsibilities

You will perform a range of duties in a busy GP surgery ‘back office’; filing, photocopying, administering email appointments, taking prescription requests, dealing with and copying notes from solicitors’ letters, administering insurance report details,  scanning incoming correspondence and keeping systems up to date.   Initially the role will be predominantly general clerical but as you gain more experience you will have the opportunity to work on the front desk, meeting and greeting patients, making appointments, dealing with prescription requests etc. and also undertake training on the telephones to deal with patients and other callers.   You will be supported throughout your training by experienced staff and assessors from Bury College to achieve your NVQ Level 2 in Business Administration. You will also be on a week’s work trial (fully paid). 

Qualifications and Education Requirements 

Good standard of education.  Preferably educated to ‘A’ level standard but minimum of A-C grades in GCSE English and Math’s or equivalent 

 Preferred Skills 

  • Computer literate, with keyboard skills and experience of word-processing, (Microsoft Word) combined with the ability to acquire other skills as necessary
  • Excellent customer service skills and able to communicate at all levels
  • Professional telephone manner 

Personal Qualities 

  • Good organisational skills, reliable and diligent
  • Ability to work on own initiative and take responsibility where necessary, as well as being a good team player
  • High level of motivation with good communication skills with a positive ‘can do’ attitude

 Future Prospects

Previous apprentices have been offered permanent posts at the end of their training and have gone on to progress in roles such as receptionist, referrals secretary/administrator and one has moved into a health care support worker role (and is currently undertaking further training to become an Assistant Practitioner).

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