BCAfactmCS Apprentice Customer Service Assistant
Apprenticeship
Employer Description We are an established online Retailer who specialise in Motorsport Clothing & Merchandise, selling via the internet to customers around the globe, located in North Bolton in prestigious Offices with allocated on-site parking.
Salary £4.00 per hour, £150.00 per week Hours Of Work 37.5 hours per week Monday to Friday 9.00am – 5.15pm
Position Type Apprenticeship Age Range 16+
Qualification Intermediate NVQ Level 2 Certificate in Customer Service plus Functional Skills if required.

Vacancy Description

Due to expansion we are looking for a new full-time staff member to fulfil a Customer Service role. This is an opportunity to join our dynamic team and have the chance to be at the forefront of fast-paced worldwide internet retailing! An excellent Apprenticeship opportunity for an enthusiastic candidate that would like to kick start their career within the Customer Service sector. This is a fast paced industry and no day is the same so - what are you waiting for? Join the team today!

 

Role and Responsibilities

  • Deal with calls from customers and handle messages
  • Provide product information to customers
  • Help resolve Customer Service issues
  • Administration tasks including putting invoices/delivery notes onto systems
  • Live chat on website
  • Ebay, Amazon & Outlook messages
  • Signing for deliveries
  • Helping other team members when needed

 

Qualifications and Education Requirements

GCSE grades A-C /4+ in Maths & English (or equivalent) desirable but not essential

 

Preferred Skills

  • Excellent telephone manner
  • Ability to work on own initiative and as part of a team
  • Good organisational and communication skills
  • Excellent level of spoken and written English essential
  • Excellent understanding of the importance of good Customer Service
  • Excellent IT Skills (knowledge of Microsoft Word and Excel)

 

Personal Qualities

  • Smart in appearance
  • Excellent time keeping
  • Ability to work under pressure 

 

Future Prospects

The possibility of permanent employment upon successful completion of your Apprenticeship.

 

 

 

Apply Now

To apply for this vacancy please complete the enquiry form above and attach your CV, without your CV we cannot process your application. If you do not have a CV please call  0161 272 0496 to make an appointment.


Alternatively please click here to go to our enquiry page.